Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Rates & Delivery Times
Domestic (Morocco):
- Standard Shipping: 3–5 business days
- Express Shipping: 1–2 business days
International:
- Standard International Shipping: 7–21 business days depending on destination
- Delivery times may vary due to customs processing
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Order Tracking Once your order has shipped, you will receive an email with a tracking number.
Customs & Duties (International Orders) International orders may be subject to customs fees and import duties. These charges are the responsibility of the customer.
Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, please contact us at: contact.mouadhaddou@gmail.com